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Sign into your accountReal Estate Transaction: Creating Recipe for Disaster
June 30 2014
Guest contributor Jose Perez of PCMS Consulting says:
Last week, we met Justin and Kelly. A young, Millennial couple, eagerly shopping for their first home.
We left them sitting in an outdated conference room waiting for their agent, Susan, to finish her closing. They were frustrated that she was late, and that she had no idea they had already done a bunch of research on their own. (Read Part 1 of their story.)
Justin and Kelly knew they had a good handle on where they wanted to live, and the type of home they were looking for. Susan, unfortunately, had other ideas about this real estate transaction. But not knowing how these things worked, the couple figured they needed Susan. They felt helpless, disrespected and resigned to wait. Susan finally walked in 30 minutes late. Sensing Justin and Kelly were frustrated, Susan apologized profusely and blamed her tardiness on a complicated closing.